Refund Policy

1. Custom Production – No Standard Refunds

All products manufactured by Cast Döküm are custom-made according to customer drawings, material specifications, and order instructions.

Therefore:
Orders cannot be refunded or canceled once production has started, except in cases where Cast Döküm is directly responsible for a clear and proven manufacturing error.

 

2. Eligibility for Replacement or Correction

A replacement, remanufacture, or correction may be offered if:

• The delivered product does not match the approved technical drawing

• The material grade is incorrect

• Dimensional tolerances exceed the agreed limits

• There is a verified casting defect beyond acceptable standards

• The wrong quantity was delivered

• Surface quality is below the agreed specification

To qualify, all claims must meet the following conditions:

2.1 Inspection Period

Customers must inspect the products within 7 days of delivery.

2.2 Evidence Requirement

The customer must provide:

• Photographs or videos clearly showing the issue

• Measured dimensional reports (if applicable)

• Batch/heat number or product label

• A written explanation of the defect

Claims submitted after 7 days may not be accepted unless otherwise agreed.

 

3. Non-Eligible Situations

Refunds, replacements, or remanufactures will not be provided in the following cases:

• Products damaged after delivery

• Defects caused by machining, assembly, or storage by the customer

• Issues resulting from incorrect, incomplete, or revised technical drawings provided by the customer

• Differences arising from material variations allowed within agreed standards

• Normal casting tolerances

• Force majeure conditions affecting delivery or appearance

 

4. Resolution Options

If the claim is accepted after evaluation, Cast Döküm will offer one of the following solutions:

4.1. Remanufacture

The defective part(s) will be re-produced without additional cost.

4.2. Replacement

A new shipment will be prepared under the same conditions.

4.3. Partial Refund or Credit Note

In exceptional cases and subject to management approval, a partial refund or a credit note for future orders may be provided.

The chosen method depends on the nature of the defect, urgency, and mutual agreement with the customer.

 

5. Return of Goods

If the defective goods need to be returned:

• Cast Döküm will inform the customer in writing

• Return shipping costs may be covered depending on responsibility (Incoterms apply)

• Products must be returned in original or equivalent protective packaging

Goods returned without prior written approval will not be accepted.

 

6. Order Cancellations

• Orders can only be canceled before production begins.

• If raw materials, patterns, or molds are purchased or prepared, related costs may be charged.

• Once molten preparation or molding has started, the order is no longer cancellable.

 

7. Contact Information for Claims

All refund or replacement requests should be submitted in writing to:

📧 info@castdokum.com
📞 +90 530 313 21 69
📍 Egemenlik Mah. 6106/1 Sok. No: 20, Bornova, İzmir – Turkey

 

8. Policy Updates

Cast Döküm reserves the right to update this Refund Policy at any time.
Revised versions will be published on this page and become effective immediately.